There are different coaching programs to match different needs. Our online guides are tailored to your fitness goals, so, when you complete your client questionnaire we will go through the information and create the perfect program for you which will be sent in a pdf format. If you are a 1-1 client then you will have access to our Reimagined app that has EVERYTHING you could need to succeed. Our app includes our weekly check ins, meal inspo, workouts and workout demonstrations along with a messaging platform so you can always be in contact with your head coach. This is the ultimate package where your workout plan will be completely personalised and adapted as you progress on your fitness journey.

There are multiple programs available to you so your first step is to have a little read about what program would be best for you. A description of our coaching programs can be found on the page 'OUR COACHING.' If you want to get started then you will go to our 'BOOK ME IN' page and select the program you would like to start. If you have purchased a tailored program then you will fill out a questionnaire to help us understand your goals and preferences, then, our head coach will select create your guide and get it sent within 48 hours. If you are a 1-1 client, then you will fill out the questionnaire and once your guide is ready your coach will book in a client call with you to run through your plan, discuss the app with you and get you ready to start your new journey!

If you have purchased any of the online guides then you will not receive any updates or changes once it has been sent to you. However, if you are a 1-1 coaching client you will receive updates to your program as often as needed to keep progressing. Your coach will monitor your results and check in regularly via the app, making adjustments to your workouts or meal plan to ensure you're always challenged and moving towards your goals. You can also message your head coach directly within the app for ongoing support or questions or bring any changes you would like to your weekly check in meetings.

Results vary based on factors like consistency, effort, diet, and your starting point. However, most clients begin to notice improvements within the first 4-6 weeks, such as increased strength, better endurance, or body composition changes. For more significant transformations, consistent effort over 8-12 weeks is needed. If you want to get stuck in and change your diet to help see better results then The Clean Cut: Fat Loss Made Simple is the perfect guide for you or if you are a 1-1 client then you will receive The Clean Cut for free when you start your coaching which will massively help you see better results.

If you are a 1-1 coaching client then you will have access to the Reimagined app which is a convenient way to access your personalised workout program, track your progress, and communicate with your coach. You will also be able to check in weekly on the app and track your meals. As well as your coach giving you guidance on how to improve your form and any other tips you need, the app has demonstrations for each workout and movement. It is designed to keep you motivated and on track! Before you begin your program, your coach will also go through and set the app up with you on your first client check in call.

If you have purchased one of our online guides you may cancel your purchase within 6 hours to receive a full refund or after 24 hours you will only receive a 50% refund. Once the guide has been sent to you we do not offer any refunds due to you having access to all of the content. If you are a 1-1 online coaching client then you may cancel within 24h, however, after 72h you would have received a months worth of workouts so you are not entitled to a refund as you would have already seen the content. However, if you would like to cancel your whole plan once you have started the coaching then you will need to give notice 30 days before your next payment date as your coach will have already spent time programming your guide for the next month ahead.

If you are a 1-1 online client then your coach is there to support you every step of the way. You will have direct access to the app chat which will allow you to message your coach whenever. Your coach will be available Monday - Friday and you will always have a response within 24 hours of sending it. If you send a message over the weekend then your coach will respond the next working week day.